Case Study
Global Manufacturing Company
Challenge
A global manufacturing company with approximately 750 employees needed to ensure its workforce remained focused and productive in order to meet operational goals. Although turnover rates were lower than industry averages, leadership recognized that personal challenges and workplace conflicts could still impact employee performance and morale. The organization also wanted to strengthen employee engagement and reinforce that employees were valued members of the company.
Solution
The company partnered with MYgroup as its Employee Assistance Program (EAP) provider to offer employees access to responsive, professional counseling services. Employees were able to access confidential support easily, and the organization emphasized the availability of these services through ongoing communication materials and online resources provided by MYgroup.
In addition to counseling services, the company worked with MYgroup to implement employee engagement surveys designed to better understand employee perspectives regarding leadership, company goals, workplace culture, and sources of frustration or concern.
Results
Employees responded positively to having access to free, confidential counseling services as part of their benefits package, helping position the EAP as both a recruitment and retention asset. Following the initial employee engagement survey process, leadership teams conducted meetings across multiple shifts to review survey findings, benchmark employee feedback, and identify priority action items aimed at improving the employee experience and workplace culture.
