Case Study
Regional Healthcare Provider
Challenge
EAPs with robust offerings can be costly. At this regional healthcare system, the team needed mental health services with good value beyond that of a standard EAP. Their prior EAP provider was acceptable. It was average–not bad, just average. A member of their team had previous experience with MYgroup, so she asked if their organization would be willing to look into it. MYgroup provided greater value at less cost. Plus, they considered MYgroup’s product and services overall to be better, and the service to be unmatched.
Solution
By nature, this organization has a great deal of turnover. Being able to provide a robust EAP gives them an extra leg up over other sources of employment for their workforce. Plus, given that their employees change often, many could miss the annual enrollment and explanation of corporate benefits. This organization’s account manager with MYgroup has been really responsive to this situation, offering other ways of getting the information out, making sure they constantly have what they need and that their employees know about the EAP through MYgroup.
They experience lots of change at this organization but to them, MYgroup is always consistent and constant.
Results
In addition to being able to offer such a robust EAP, MYgroup has training opportunities available for this workforce. This helps retain employees too, as well as grow and develop them. They regularly communication that their service with MYgroup is exceptional.
